Q&A – For Dealers

Machine Jam, Cut Error, Bad Design, Overcut, Incomplete Cut

1. Turn off the machine first then unplug all cables (both printer to usb & power). Rest for 1 minutes.
2. Open Protection Pro apps in device.
Home page
> top right “setting” logo
> settings
> scroll bottom
> clear caches
Close apps and restart device
3. Blade scale must be at number 3. Please make sure the blade is locked properly. (No gap should
be appeared)
4. Make sure when u stick the film on the cutting mat is flat and stick on strong. Please do not place
your cutting mat upside down when load into the machine.
5. Protection Pro apps must be up to date at its latest version.
6. Device software must be up to date at its latest version.
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“Printer Not Found”

1. Make sure internet connection is available at good condition.
2. Device software must be up to date at its latest version.
3. For certain devices brand such as Vivo, Oppo and etc, please ON the OTG manually in device
setting.
4. Check if the OTG micro usb / Type C adapter is it loose? Try to change a new OTG micro usb / Type
C adapter.
5. Check if the printer to usb cable in good condition.
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“This Blank Is Not Valid For This Cut”

1. Is the film (size) used to cut the correct model?
– Extra Small: Size 4.45”
– Small: Size 7.4” (Cut 5” to 6”)
– Medium: Size 10.8” (Cut 6.1” to 9”)
– Large: Size 13.7” (Cut 9.1” to 12”)
– Extra Large: Size 18.6” (Cut 12.1” to 17”)
2. QR code / Barcode consumed / scanned. (Each QR code / Barcode can scan once only)
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Removing Dust or Stains

Peeled off with dust / stains
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1. Wet your fingers with installation gel.
2. Spray gel on the dusty / stains area. (Make sure the area is wet)
3. Slightly use your finger to pull (DO NOT PRESS) out the dust / stains and apply it on tissue / cloth.
(Use fingernail if the dust / stains hard to remove)
4. Once dust and stains are removed, spray gel equally on the film (make sure the entire film is wet).
5. Let go and use squeegee to push the gel out.

Dust in the middle of film
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1. Wet your fingers with installation gel.
2. Spray some gel on top of films and the peel off starting point.
3. Slowly pull the film from the starting point. Spray gel on the film till you reach the dust area. (The
film surface must remain wet in order to prevent any dust go in during the process)
4. Slightly use your finger to pull (DO NOT PRESS) out the dust and apply it on tissue / cloth. (Use
fingernail if the dust hard to remove)
5. Once dust is removed, spray gel equally on the film (make sure the film area is wet).

6. Let go and use squeegee to push the gel out.
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Warranty

Dear respectful dealers and retail assistants, kindly be informed for warranty claim please use a marker pen and write down:
1. Date of Purchased
2. Company Name
3. Location
4. Defection Title
at the back of film (QR / barcode) attached. The original / defected film must attached to the QR / barcode copy for warranty claims or else deemed void.
Thanks for your kind understanding and sorry for any inconvenience caused.